Member Experience Associate - Job Description
Who we are: The Muskoka Collective is a coworking space in the heart of downtown Bracebridge. We create workspaces people love and are committed to making a positive difference in the work-life of our members.
Join our growing team and inspire your work-life. An amazing place to call your office.
We are looking for: Muskoka Collective is actively seeking a friendly, analytical and detail oriented person to assist the Manager at Muskoka Collective in the position of Members Experience Associate. The Members Experience Associate reports to the Manager and delivers our brand values through supporting our members and maintaining our coworking space. The strong community player creates a great member experience while executing operational tasks with excellence.
Position: Member Experience Associate
Start Date: September, 2022
Location: 16 Dominion Street, Bracebridge
Hours: Weekdays PT, 20hrs/wk.
Experience and Requirement
Minimum 2 years experience with increasing responsibility in a customer service role
Demonstrated time management skills
Technical aptitude. Able to learn and work with a variety of software applications
Able to diligently follow policies and procedures
Understands the importance of Brand and corporate communication
Passion for building strong communities
High level of ethics, empathy and dependability
Strong verbal and written communication skills
Strong multi-tasking and organizational skills
Pleasant and professional demeanor
Responsibilities include: Member Experience, Building Maintenance and Daily Operations
Member Experience – Foster relationships in the coworking space. Facilitate member-to member connections to create a strong community.
Enforce member policies and procedures
Book and conduct tours
Welcome all guests and visitors
Manage and facilitate meeting room bookings (IT support)
Onboarding new members
Introduce new members to the community and facilitates connections
Proactively manage stocking of consumables
Perform daily and weekly cleaning
Provide members with IT and facility support
Daily Operations – General shared tasks with the Manager.
Accept packages, sort mail and deliver
Open and close space
Keep floors clean, clear and safe
Keep space tidy throughout the day. Stock coffee, clean bathrooms, clean kitchen, and handle waste management
Front desk duties: Answer phones and monitor email and field general queries
All other duties as assigned
To apply please send your cover letter and resume to [email protected]
Subject line: Member Experience Associate - Resume